Customer Service
AI responds to routine inquiries using live order data, product specs, and your SOPs. Escalates what it cannot handle.
How it works
From trigger to outcome.
Arzana indexes your specs, SOPs, order history, and shipping data so every reply is grounded in live facts.
Product Specs
2,418 SKUs
Live Order Data
Epicor, JobBoss
Shipping
FedEx, UPS, XPO
Customer History
3,140 accounts
Product Specs
GVS300 Sensor, Torque Encoders, Mounting Brackets
Order System
Epicor, JobBoss, custom Outlook add-in
Production Status
MES live feed, 8 machine groups
Shipping Carriers
FedEx Freight, UPS, XPO Logistics
SOPs
Return policy, lead-time escalation, warranty terms
Customer History
All past orders, open POs, prior tickets
Setup
Live in 120 days.
Initial data dump for model training
Upload product specs, customer service SOPs, and return policies. Connect to live order and shipment data.
30 days of development
Our engineers configure and train Customer Service against your data, workflows, and integrations.
60 days of beta testing
Run alongside your current process. We tune accuracy, catch edge cases, and adjust thresholds until outputs match or exceed your team's standards.
30 days of rollout and training
Flip the switch across your office. We train your team, hand off playbooks, and stand by for same-day support.
120 days total from initiation to go-live
No multi-year implementation. Four months from kickoff to a fully deployed, measured result.
Why Customer Service
Results you can measure.
Instant responses to routine customer inquiries
AI uses live order, shipping, and product data
Automatic escalation for complex issues
Return handling from request to credit
Explore more tools
Other Arzana Agents.
Quoting
Receive RFQ emails, match parts against your catalog, validate pricing, and send professional quotes automatically.
Learn more
Estimating
Train a custom AI model on your historical job costs. Generate accurate estimates that maintain target margins.
Learn more
Order Entry
Read incoming POs from email and PDF. Validate line items against your catalog and customer pricing. Flag discrepancies.
Learn moreCustomer Service, frequently asked questions
How does Arzana's Customer Service tool work?
AI responds to routine inquiries using live order data, product specs, and your SOPs. Escalates what it cannot handle. The tool is fully customized to your specific operation, including your product catalog, pricing rules, vendor relationships, and customer requirements. It integrates directly with your existing ERP system and starts delivering results within 120 days of initiation.
How long does it take to set up Customer Service?
Live in 120 days. Our forward-deployed engineers work from your facility to configure the system around your exact processes. Setup begins with: Upload product specs, customer service SOPs, and return policies. Connect to live order and shipment data.
Does Customer Service integrate with my existing ERP?
Yes. Arzana integrates with all major manufacturing ERP systems including Epicor, JobBoss, SAP, QuickBooks, NetSuite, Sage, IFS, Microsoft Dynamics, and Prophet 21. We also integrate with CRM platforms like Salesforce, HubSpot, and Zoho, and email systems including Gmail and Outlook. We build custom integrations at no additional cost.
What kind of accuracy does Customer Service achieve?
Arzana's Customer Service tool achieves 99%+ accuracy on data processing, document extraction, and automated workflows. Every AI model is trained specifically on your data, your catalog, and your historical transactions, which means accuracy improves over time as the system learns your operation's patterns and edge cases.
Ready to automate your office?
Discover how Arzana can put time back in your hands for what matters most.